eGain launches EcoNet EMEA channel partner program
eGain launches EcoNet Partner Portal to support its EMEA channel partner program
The portal also includes an interactive forum for partner-to-partner collaboration
eGain, a provider of multichannel customer service and knowledge management software on-premise or on-demand, has announced the launch of a web portal to support its EcoNet Partner Program in EMEA.
A sophisticated partner extranet that is unique to the customer service and knowledge management space, the EcoNet Portal will enable partners to collaborate with the company and with one another for mutual business growth.
As businesses strive to provide seamless cross-channel customer service experiences, the demand for unified customer service and knowledge management solutions will continue to increase in EMEA.
The eGain EcoNet Partner Program enables resellers, systems integrators and other channel partners to harness this exciting and lucrative market opportunity.
“The launch of eGain’s EcoNet Portal marks the start of our journey towards a more strategic relationship with our partners,” Tanja Samsom, EMEA Partner Manager, eGain, explained. “We value our partners’ intrinsic market knowledge and it is by combining this with eGain’s product expertise that we are able to maintain our position as market leaders. By collaborating and sharing experience and knowledge on a daily basis, we hope to further develop our channel partners across EMEA and ultimately, drive business forward.”
The EcoNet Portal provides eGain partners with 24x7access to essential business development and sales tools such as whitepapers, sales presentations, demonstrations and product information. In time, the portal will be further enhanced to meet the growing demands of partners.
“As an active eGain partner in EMEA, we welcome the introduction of the EcoNet partner portal,” said Tom O’Neill, CRM Specialist at PlanNet21, the leading ICT solutions, services and products provider.
O’Neill continues, “While eGain makes critical product, sales and support information available to us on the portal, the interactive forum is a unique and refreshing approach to fostering partner-to-partner collaboration in an open and cooperative manner in order to enable the success of the entire business.”
